NASCO Health Care Benefits Online (2002-2003)

Client: National Account Service Company (NASCO), LLC site design, enhancement and maintenance services by the Centers for IBM e-business Innovation :: ATLANTA. NASCO supports ~10 Blue Cross Blue Shield Control Plan Payors.

Roles: Information Architecture and User Interface Design, Project management assistance.

Summary:

• Provided overall guidance, strategic consultation and vision for the UI architecture and design, including requirements gathering/solution outline, macro and micro design, build and maintenance for a health care payor network B2B / B2C member services portal.
• Collaborated with IBM colleagures who supported and developed APIs, messaging layer, hosting and other technical services.
• Served as lead UI/information architect and creative resource, producing core UI/information architecture and design work products and specifications, in addition to supplementary specifications. Supervised four incremental resources in areas of information architecture, content development and media programming.
• Assisted IBM engagement leadership with client briefings, strategic planning sessions, and cross-team leadership.
• Designed and developed a customizable marketing sales demo (stand-along multimedia).

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Altria / Philip Morris Management Corporation (2002)

Client: Altria/Philip Morris Management Corporation site redesign services by the Centers for IBM e-business Innovation :: ATLANTA.

Roles: Sales Support, Information Architecture Concepting, Project management assistance.

Summary:

• Successfully helped close sale of 18-month relationship with Fortune 50 Consumer Packaged Goods giant.
• Assisted with ramp-up by meeting with client constituents and 3rd party vendors to gather requirements and documentation, conducting assessments and developing approaches/plans related to six major project efforts.
• Collaborated with IBM team/engagement leadership, conducted knowledge transfer to various team members assigned to projects.

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Penn State University Smeal College of Business Administration (2002)

Client: Penn State University Smeal College of Business Administration site redesign by the Centers for IBM e-business Innovation :: ATLANTA.

Roles: Information Architecture and Information Design, Project management assistance.

Summary:

• Led client sessions to gather, define and prioritize business, functional, non-functional and usability requirements for a redesigned external site focused on attracting students, faculty and researchers.
• Clarified user roles and business rules for content and function access / use.
• Developed early usability evaluation plan, usability test artifact and analyzed usability evaluation results.
• Developed high-level and detailed information architecture and information designs to support user self-service and access to expanded model for customer support.
• Coordinated across client and IBM design and technical design teams.
• Assisted with project planning and project management.

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ibm.com > software > support (2001)

Client: IBM Software Group Support subsite redesign by the Centers for IBM e-business Innovation :: ATLANTA.

Roles: Information Architecture and Information Design, Project management assistance.

Summary:

• Led client sessions to gather, define and prioritize business, functional, non-functional and usability requirements
• Clarified user roles and business rules for content and function access / use.
• Developed early usability evaluation plan, usability test artifact and analyzed usability evaluation results.
• Developed high-level and detailed information architecture and information designs to support user self-service and access to expanded model for customer support.
• Coordinated across technical design teams to provide usable integrated solution for user registration, sign-on, and entitled content access.
• Assisted with project planning and project management.

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The New York Times > College Times (2001)

Client: New York Times Digital Web subsection initial design by the Centers for IBM e-business Innovation :: ATLANTA.

Roles: Information Architecture and Information Design.

Summary:

• Led client sessions to gather, define and prioritize business, functional, non-functional and usability requirements
• Co-developed high-level and detailed information architecture and information designs for new, strategic section of one of the world's most prestigious news publications.
• Clarified strategic email marketing processes.
• Helped define content management approaches for dynamic content.

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Destination Hotels & Resorts (2001)

Client: Destination Hotels & Resorts Web site redesign by the Centers for IBM e-business Innovation :: ATLANTA.

Roles: Information Architecture and Information Design.

Summary:

• Co-developed detailed information architecture and information designs for large luxury hotel and resort chain, including many personalized features.
• Clarified strategic email marketing processes.
• Helped define content management approaches for dynamic content.

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www.assistivetech.net (2000)

Client: Georgia Tech Center for Rehabilitation Technology, Atlanta, GA. Contract with the U.S. Department of Education, National Institute on Disability and Rehabilitation Research (NIDRR).

Roles: User Interface Design, Information Architecture and Creative Direction. Assisting client manager with bridge between project management, user research/requirements analysis, creative design/production, database programming, and HTML/Cold Fusion ML coding.

Summary:

• Guided overall requirements definition, information architecture and creative design
• Designed taxonomic structures to provide access to a comprehensive library of information on assistive technology, including links to thousands of sites on assistive technology, and disability-related resources and services
• Designed three different search dialogs to help users in problem definition and selection of appropriate assistive technology devices
• Developed vendor interfaces that allow assistive technology vendors to enter and update product information
• Designed online community functions to allow users to discuss ideas, problems and solutions
• Produced promotional materials (including an interactive demo, conference exhibit booth, and print publications) and provided in-person demos at national level conferences.

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Georgia Tech WebCT Support Site (1998)

Client: Georgia Tech Office of Information Technology, Educational Technologies Directorate, Atlanta, GA.

Roles: Requirements Analysis and User Research, Backend Technology Architecture Coordination, Information Architecture, HTML Coding, User Pilot Project Coordination.

Summary:

• Surveyed and conducted analysis of similar educational institutions' implementation environment for WebCT courseware development.
• Coordinated technology architecture and backend development to integrate existing faculty/student information systems, courseware tool, and web site.
• Provided training and consultation to a large pilot group of faculty across a variety of schools and colleges, who tested use of courseware in their class environments. Used results of pilot test as input to campus-wide rollout.
• Designed web site to support campus-wide rollout of courseware tool, including automated index to online courses, forms to request courses, a variety of faculty/student guides, a training calendar, and links to support resources.

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Georgia Tech GVU Research Center (1998)

Client: Georgia Tech Graphics, Visualization and Usability (GVU) Center, Atlanta, GA.

Roles: Requirements Analysis and User Research, Information Architecture, Initial User Interface Design Concepts and Refinement, Initial HTML and Cascading Style Sheet development for redesign project.

Summary:

• Conducted user research and requirements analysis, including faculty, students, industry partners, external researchers, and other staff.
• Produced significant information architecture for designed site, which provided expanded opportunities for Center branding/identity establishment in addition to implementation of areas to communicate research interests, Center affiliations, events information, educational program features, and research results.
• Produced a variety of iterative design concepts, working in a team with Director (client), database programmers, other designers, and HTML coders.
• Implemented prototype site (since adapted) with HTML and Cascading Style Sheets.

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PBS Online's Lewis & Clark: the journey of the Corps of Discovery (1997)

Client: PBS Online, Alexandria, VA. Sponsored by General Motors.

Roles: Content Research, Content Development, Initial Information Architecture (special web programming summer internship).

Summary:

• Assisted web site producers with early phase content research from a variety of sources (Library of Congress, web and print publications, etc.).
• Reviewed roughcut of Ken Burns film and assisted with brainstorming for initial information architecture, design concepts and interactive features.
• Wrote early drafts of biographical and historical accounts for "Inside the Corps" and "Native Americans" sections.

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PBS Online's The Living Edens: Namib, Africa's Burning Shore (1997)

Client: PBS Online, Alexandria, VA. Sponsored by Reader's Digest World.

Roles: Content Development, Graphics Production (special web programming summer internship).

Summary:

• Assisted web site producers with late design phase content development, including text for most sections of the site and teacher's resources.
• Produced graphics for many site areas, in coordination with external design firm.

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PBS Online's Arts Site Neighborhood (1997)

Client: PBS Online, Alexandria, VA.

Roles: Content Research and Initial Information Architecture (special web programming summer internship).

Summary:

• Assisted web site producers early phase content research by interfacing with a variety of producers and content across all media developed on the topic area by PBS and its broadcasting affiliates.
• Produced initial information architecture, including ideas about structure, design concepts, interactive functionality, tie-ins with television programming, etc.

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PBS Kids' Kratts Creatures Site (1997)

Client: PBS Online, Alexandria, VA.

Roles: Content Integration and Graphics Production (special web programming summer internship).

Summary:

• Assisted web site producers with managing integration of content and design work being accomplished by external design firm.
• Produced optimized and adjusted graphics after site launch.

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Biome Expedition (1997)

Client: Brandon Elementary School, Atlanta, GA. Prototype only.

Roles: Co-Developer and Co-Evaluator (with Ivan Brusic and Sunil Shah) for prototype Web-based educational and discussion tool to support a 5th grade science class.

Summary:

• Conducted user research (teacher, lab admin and students) to determine requirements, technology environment, learning goals, etc. Used a mixture of user surveys, curriculum/resource review, user interviews, and ethnographic observation.
• Designed and produced scaffolded introductions to selected world biomes and example food webs, using Macromedia Shockwave™.
• Produced a computer-supported collaborative learning (CSCL), threaded discussion space which encouraged collaboration and discussion between student peers, the researchers and the teacher.
• Conducted evaluations of educational effectiveness and determined possible scenarios of use in the environment.
• Produced Design Review (PDF) and Evaluation Review (PDF).

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